What's the temperature underground?

Please notice, that the temperature underground is constant +12 degree, whether it is summer or winter.

Where can I redeem my gift?

You can convert your gift in a regular ticket only directly at the cash desk.

Can I take a dog into the salt mine?

No, dogs are not allowed in our tourist attraction.

Is the visit convenient for infants?

Yes, we don't have any age restrictions. Please note, that the way underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.

Can I take pictures or make a film?

For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.

Visiting the salt mine without any guide?

No, the tour through the salt mine is always a guided tour.

Meeting place for group reservations?

Please get in touch with the cash desk at the reserved time.

Which clothes is most suitable?

It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!

Are there audio guides?

In addition to the personal care of the miners there are also audio guides in 16 different languages.These audio guides you will get for free.

Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)

Do you have to slide?

No. The first slide can be avoided with a walkway and the second slide with a staircase.

Is it possible to visit the Salt Mine with an wheel chair?

Each wheelchair user needs two grown strong companions -strongly depending on how heavy is the wheelchair together with the user.

At the first slide the wheelchair moves down a path. At the second slide the wheelchair user must be lifted onto the slide. With his companions he/she must slide down. The tour guide or another person must slide with the wheelchair. At the end of the slide the wheelchair user must be lifted back into the wheelchair.

At the stairs to the inclined lift the wheelchair together with the user must be carried or pulled.

Please note that the Salt Mine is not easily to navigate with a wheelchair by these circumstances.

How long does the guided tour takes?

The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.

What can not be taken into the Salt Mine? 

Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.  

Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises. 

Prams and push chairs may not be taken underground. Baby slings are available on loan.

How can I go to the "Heilstollen"?

The "Heilstollen" is inside the salt mine and is running by "Heilstollen Berchtesgaden GmbH". Please follow this link.