FAQ

How are we responding to the risk of infection with COVID-19?

In order to protect our guests and staff, we have made changes to our operating procedures that take account of the current circumstances:

  • Since 06.11.2021, access is only possible with 2G proof: only vaccinated and recovered persons have access. Since children under the age of 12 are generally not yet vaccinated, they will also be granted access without test, vaccination or convalescent proof.

  • The maximum permissible group size per tour depends on the (changing) legal requirements in Bavaria and the hygiene concept we have drawn up and adapted on this basis.
  • A distance of 1.5 metres must be maintained between visitors who are not part of the same family.
  • All guests  ages 16 years and older must wear an FFP2 mask in the visitor center and throughout the tour. Children between the ages of 6 and 15 wear a medical face mask.
  • Sanitizer stations in the entrance and exit areas.

The following persons will not be granted access:

  • Persons who have had contact with COVID-19 cases within the last 14 days.
  • Persons with symptoms typical of an infection with the SARS-CoV-2 coronavirus (fever, new cough, loss of sense of smell or taste or shortness of breath)
  • Visitors who have arrived directly from an area which, at the time of the visit, is categorised as at risk according to the information currently available for the designation of international at risk areas by the Foreign Office, Ministry of the Interior and Ministry for Health, must comply with respective legal requirements (testing, quarantine, if necessary, etc.). 

Can purchased tickets be refunded? 

The online purchase of tickets is always binding. Purchased tickets can neither be cancelled nor exchanged. 

What's the temperature underground?

Please note that the temperature underground is constant +12 degree, in  summer and winter.

Where can I redeem my gift voucher?

Vouchers can only be redeemed at the ticket office.

If you wish to make a reservation, please contact us at least 7 working days before your planned visit and we will reserve your fixed tour time for you. Please note that if you make a reservation, the validity of the voucher expires if you do not show up on time for the booked tour.

Can I take a dog into the salt mine?

No, dogs are not allowed in our tourist attraction.

Is the visit suitable for small children? 

Yes, we don't have any age restrictions. Please note that the path underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.

Can I film or take pictures? 

For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.

Can I visit the Salt Mine without a guide?

No, the tour through the salt mine is always a guided tour.

Meeting place for group reservations?

Please get in touch with the cash desk at the reserved time.

Is there free WIFI at the Salt Mine?

There is free WIFI for our visitors in front of the entrance to the Salt Mine.

Which clothes are most suitable?

It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!

Are there audio guides?

In addition to the personal service from the miners there are also audio guides in 16 different languages.These audio guides you will get for free.

Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)

Do you have to slide?

No. The first slide can be avoided with a walkway and the second slide with a staircase.

What applies to persons with disabilities or reduced mobility?

The Salt Mine endeavours as far as possible to enable disabled persons or those with mobility restrictions to visit the mine. This is, however, limited due to the required exclusion of risks for both visitor groups and individual visitors underground. This applies not only to normal visitor traffic but also to potential evacuation in the event of an emergency. Thus, the following shall apply:

a) It is unfortunately not possible for wheelchair users to visit the visitors‘ mine due to insurmountable obstacles (stairs), narrow emergency exits (in the event of an emergency evacuation).

b) It is generally possibly for persons with mobility issues (not: wheelchair users) to visit the visitors‘ mine on condition that one carer per disabled person is provided to take sole responsiblity for the safety of the person in their care, and that this person is capable of doing so. The carer must be able to ensure that the person can leave the mine  in the event of a problem. Walking frames may not be used on guided tours.

c) It is generally possible for persons with learning disabilities to visit the visitors‘ mine under the same conditions as in b). If there is a group of persons from a supervised facility accompanied by professional carers, the requirement for one-to- one care may be waived. During the tour, the carers must be able to supervise and guide the disabled persons.

d) If the conditions as in b) or c) apply, our supervisor shall make an on-site decision. Acess may be denied if it is clear that entry to the mine would entail an increased risk to the person or the entire visitor group. In this case, the entrance fee paid shall be reimbursed (also to those accompanying the visit, if they, too, are unable to participate in the visit.)

Thus, we strongly recommend that doubts are clarified by telephone when visits are planned.

Is a visit to the Salt Mine suitable for those with claustrophobia?

If you suffer from claustrophobia, you should not visit the Berchtesgaden Salt Mine for your own safety.

How long does the guided tour take?

The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.

What can not be taken into the Salt Mine? 

Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.  

Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises. 

Prams and push chairs may not be taken underground. Baby slings are available on loan.

How can I get to the "Heilstollen"?

The "Heilstollen" is inside the salt mine and is operated by "Heilstollen Berchtesgaden GmbH". Please follow this link.