FAQ

How do we react to the risk of infection from COVID-19?

In order to ensure the protection of our guests and employees, we have adapted our operation to the current situation:

  • The maximum permitted group size per guided tour depends on the (changing) legal requirements in Bavaria and the hygiene concept we have created and adapted on this basis.
  • A distance of 1.5 metres must be kept between visitors from outside the family.
  • All employees and visitors wear mouth and nose protection during the entire visit.
  • Tickets will be only sold online. There is no ticket sale on site.
  • Disinfection stations in the entrance and exit area.
  • The overalls are cleaned after each use.

Can purchased tickets be refunded? 

The online purchase of tickets is always binding. Purchased tickets can neither be cancelled nor exchanged. 

What's the temperature underground?

Please note that the temperature underground is constant +12 degree, in  summer and winter.

Where can I redeem my gift voucher?

Gift vouchers cannot be redeemed at the moment.  Please buy your ticket again in our online ticket shop and then send us the voucher and the ticket. We will then refund the value of the voucher. 

Can I take a dog into the salt mine?

No, dogs are not allowed in our tourist attraction.

Is the visit suitable for small children? 

Yes, we don't have any age restrictions. Please note that the path underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.

Can I film or take pictures? 

For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.

Can I visit the Salt Mine without a guide?

No, the tour through the salt mine is always a guided tour.

Meeting place for group reservations?

Please get in touch with the cash desk at the reserved time.

Is there free WIFI at the Salt Mine?

There is free WIFI for our visitors in front of the entrance to the Salt Mine.

Which clothes are most suitable?

It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!

Are there audio guides?

In addition to the personal service from the miners there are also audio guides in 16 different languages.These audio guides you will get for free.

Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)

Do you have to slide?

No. The first slide can be avoided with a walkway and the second slide with a staircase.

Can I visit the Salt Mine with a wheelchair?

Unfortunately, it is not possible to include wheelchair users in the tour at the moment. We ask for your understanding.

Each wheelchair user must be accompanied by two strong adults, depending on the weight of both, wheelchair and user. 

At the first slide, there is a path down.

At the second slide, the wheelchair user must be lifted on to the slide.

Those accompanying the wheelchair user slide down with them. The tour guide or another accompanying person transport the wheelchair down. After the slide, the wheelchair user must be lifted back into the wheelchair.

The wheelchair and user must be carried or pulled at the stairs to the sloping lift. 

Please note that the Salt Mine is not easy to navigate with a wheelchair in these circumstances.

Supervising staff may refuse entry if it is apparent that entry to the mine could pose an increased risk to the person. In this event, the entry fee paid will be refunded and signed for by a member of supervising staff (also the entry fee paid by the accompanying person if they are unable to continue with their visit).

Note: We recommend that our wheelchair users visit the Salt Mine outside the high season (June, July, August) and outside the Easter and Whitsun holidays, so that wheelchair users can enjoy a problem-free visit to our Salt Mine.

Can I visit the Salt Mine with a walking frame?

At the Salt Mine, you will need to walk a distance of 600 metres after entering the mine train. In addition, you will have to go down steps, especially along a long slope. The ground is very uneven in places and not suitable for walking frames.

Thus, we cannot permit access to visitors with walking frames for safety reasons.

Is a visit to the Salt Mine suitable for those with claustrophobia?

If you suffer from claustrophobia, you should not visit the Berchtesgaden Salt Mine for your own safety.

How long does the guided tour take?

The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.

What can not be taken into the Salt Mine? 

Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.  

Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises. 

Prams and push chairs may not be taken underground. Baby slings are available on loan.

How can I get to the "Heilstollen"?

The "Heilstollen" is inside the salt mine and is operated by "Heilstollen Berchtesgaden GmbH". Please follow this link.