FAQ

What's the temperature underground?

Please notice, that the temperature underground is constant +12 degree, whether it is summer or winter.

Where can I redeem my gift?

You can convert your gift in a regular ticket only directly at the cash desk.

Can I take a dog into the salt mine?

No, dogs are not allowed in our tourist attraction.

Is the visit convenient for infants?

Yes, we don't have any age restrictions. Please note, that the way underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.

Can I take pictures or make a film?

For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.

Visiting the salt mine without any guide?

No, the tour through the salt mine is always a guided tour.

Meeting place for group reservations?

Please get in touch with the cash desk at the reserved time.

Is there free WIFI at the Salt Mine?

There is free WIFI for our visitors in front of the entrance to the Salt Mine.

Which clothes is most suitable?

It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!

Are there audio guides?

In addition to the personal care of the miners there are also audio guides in 16 different languages.These audio guides you will get for free.

Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)

Do you have to slide?

No. The first slide can be avoided with a walkway and the second slide with a staircase.

Can I visit the Salt Mine with a wheelchair?

All wheelchair users must be accompanied by two able-bodied people, depending on the weight of the wheelchair user.

At the first slide, there is a path down.

At the second slide, the wheelchair user must be lifted on to the slide.

Those accompanying the wheelchair user slide down with them. The tour guide or another accompanying person transport the wheelchair down. After the slide, the wheelchair user must be lifted back into the wheelchair.

At the steps to the lift on the slope, the wheelchair user must be carried or pulled in the wheelchair.

Please note that it is not easy to access the Salt Mine by wheelchair in these circumstances.

Supervising staff may refuse entry if it is apparent that entry to the mine could pose an increased risk to the person. In this event, the entry fee paid will be refunded and signed for by a member of supervising staff (also the entry fee paid by the accompanying person if they are unable to continue with their visit).

Note: We recommend that our wheelchair users visit the Salt Mine outside the high season (June, July, August) and outside the Easter and Whitsun holidays, so that wheelchair users can enjoy a problem-free visit to our Salt Mine.

Can I visit the Salt Mine with a walking frame?

At the Salt Mine, you will need to walk a distance of 600 metres after entering the mine train. In addition, you will have to go down steps, especially along a long slope. The ground is very uneven in places and not suitable for walking frames.

Thus, we cannot permit access to visitors with walking frames for safety reasons.

Is a visit to the Salt Mine suitable for those with claustrophobia?

If you suffer from claustrophobia, you should not visit the Berchtesgaden Salt Mine for your own safety.

How long does the guided tour takes?

The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.

What can not be taken into the Salt Mine? 

Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.  

Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises. 

Prams and push chairs may not be taken underground. Baby slings are available on loan.

How can I go to the "Heilstollen"?

The "Heilstollen" is inside the salt mine and is running by "Heilstollen Berchtesgaden GmbH". Please follow this link.