In order to protect our guests and staff, we have made changes to our operating procedures that take account of the current circumstances:
The following persons will not be granted access:
The online purchase of tickets is always binding. Purchased tickets can neither be cancelled nor exchanged.
Please note that the temperature underground is constant +12 degree, in summer and winter.
It is unfortunately not possible to redeem vouchers at the present time. Please buy your ticket again at our online ticket shop and then send us the voucher and ticket. We will then reimburse you the value of the voucher.
No, dogs are not allowed in our tourist attraction.
Yes, we don't have any age restrictions. Please note that the path underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.
For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.
No, the tour through the salt mine is always a guided tour.
Please get in touch with the cash desk at the reserved time.
There is free WIFI for our visitors in front of the entrance to the Salt Mine.
It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!
In addition to the personal service from the miners there are also audio guides in 16 different languages.These audio guides you will get for free.
Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)
No. The first slide can be avoided with a walkway and the second slide with a staircase.
Unfortunately, it is not possible to include wheelchair users in the tour at the moment. We ask for your understanding.
Each wheelchair user must be accompanied by two strong adults, depending on the weight of both, wheelchair and user.
At the first slide, there is a path down.
At the second slide, the wheelchair user must be lifted on to the slide.
Those accompanying the wheelchair user slide down with them. The tour guide or another accompanying person transport the wheelchair down. After the slide, the wheelchair user must be lifted back into the wheelchair.
The wheelchair and user must be carried or pulled at the stairs to the sloping lift.
Please note that the Salt Mine is not easy to navigate with a wheelchair in these circumstances.
Supervising staff may refuse entry if it is apparent that entry to the mine could pose an increased risk to the person. In this event, the entry fee paid will be refunded and signed for by a member of supervising staff (also the entry fee paid by the accompanying person if they are unable to continue with their visit).
Note: We recommend that our wheelchair users visit the Salt Mine outside the high season (June, July, August) and outside the Easter and Whitsun holidays, so that wheelchair users can enjoy a problem-free visit to our Salt Mine.
At the Salt Mine, you will need to walk a distance of 600 metres after entering the mine train. In addition, you will have to go down steps, especially along a long slope. The ground is very uneven in places and not suitable for walking frames.
Thus, we cannot permit access to visitors with walking frames for safety reasons.
If you suffer from claustrophobia, you should not visit the Berchtesgaden Salt Mine for your own safety.
The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.
Around 800 m.
Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.
Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises.
Prams and push chairs may not be taken underground. Baby slings are available on loan.