FAQ

How are we responding to the risk of infection with COVID-19?

In order to protect our guests and staff, we have made changes to our operating procedures that take account of the current circumstances:

  • At present, no more than 20 people can take part in a guided tour.
  • A distance of 1.5 metres must be maintained between visitors who are not part of the same family.
  • All employees and visitors must wear mouth and nose coverings throughout the entire visit.
  • Ticket sales are only possible online. There are no on-site ticket sales.
  • Sanitizer stations in the entrance and exit areas
  • Protective overalls are cleaned after each use

The following persons will not be granted access:

  • Persons who have had contact with COVID-19 cases within the last 14 days.
  • Persons with symptoms typical of an infection with the SARS-CoV-2 coronavirus (fever, new cough, loss of sense of smell or taste or shortness of breath)
  • Visitors who have arrived directly from an area which, at the time of the visit, is categorised as at risk according to the information currently available for the designation of international at risk areas by the Foreign Office, Ministry of the Interior and Ministry for Health, must comply with respective legal requirements (testing, quarantine, if necessary, etc.). Visitors who do not comply with these legal requirements are not permitted to enter the Salt Mine.

Can purchased tickets be refunded? 

The online purchase of tickets is always binding. Purchased tickets can neither be cancelled nor exchanged. 

What's the temperature underground?

Please note that the temperature underground is constant +12 degree, in  summer and winter.

Where can I redeem my gift voucher?

It is unfortunately not possible to redeem vouchers at the present time. Please buy your ticket again at our online ticket shop and then send us the voucher and ticket. We will then reimburse you the value of the voucher.

Can I take a dog into the salt mine?

No, dogs are not allowed in our tourist attraction.

Is the visit suitable for small children? 

Yes, we don't have any age restrictions. Please note that the path underground is not suitable for baby buggies or carrying frames. Baby slings are allowed.

Can I film or take pictures? 

For security reasons it's not allowed to take pictures or make a film underground during the total tour through the salt mine. Thank you for your understanding.

Can I visit the Salt Mine without a guide?

No, the tour through the salt mine is always a guided tour.

Meeting place for group reservations?

Please get in touch with the cash desk at the reserved time.

Is there free WIFI at the Salt Mine?

There is free WIFI for our visitors in front of the entrance to the Salt Mine.

Which clothes are most suitable?

It's advisable to take warm clothes. You also need sturdy shoes. Attention: slip hazard!

Are there audio guides?

In addition to the personal service from the miners there are also audio guides in 16 different languages.These audio guides you will get for free.

Languages (Chinese, Czech, English, French, Hungarian, Italien, Japanese, Polish, Russian, Slovenian, Spanish, Thai, Mandarin, Arabic etc.)

Do you have to slide?

No. The first slide can be avoided with a walkway and the second slide with a staircase.

Can I visit the Salt Mine with a wheelchair?

Unfortunately, it is not possible to include wheelchair users in the tour at the moment. We ask for your understanding.

Each wheelchair user must be accompanied by two strong adults, depending on the weight of both, wheelchair and user. 

At the first slide, there is a path down.

At the second slide, the wheelchair user must be lifted on to the slide.

Those accompanying the wheelchair user slide down with them. The tour guide or another accompanying person transport the wheelchair down. After the slide, the wheelchair user must be lifted back into the wheelchair.

The wheelchair and user must be carried or pulled at the stairs to the sloping lift. 

Please note that the Salt Mine is not easy to navigate with a wheelchair in these circumstances.

Supervising staff may refuse entry if it is apparent that entry to the mine could pose an increased risk to the person. In this event, the entry fee paid will be refunded and signed for by a member of supervising staff (also the entry fee paid by the accompanying person if they are unable to continue with their visit).

Note: We recommend that our wheelchair users visit the Salt Mine outside the high season (June, July, August) and outside the Easter and Whitsun holidays, so that wheelchair users can enjoy a problem-free visit to our Salt Mine.

Can I visit the Salt Mine with a walking frame?

At the Salt Mine, you will need to walk a distance of 600 metres after entering the mine train. In addition, you will have to go down steps, especially along a long slope. The ground is very uneven in places and not suitable for walking frames.

Thus, we cannot permit access to visitors with walking frames for safety reasons.

Is a visit to the Salt Mine suitable for those with claustrophobia?

If you suffer from claustrophobia, you should not visit the Berchtesgaden Salt Mine for your own safety.

How long does the guided tour take?

The tour last approx. 1 hour. After the guided tour you can also visit our salt shop.

What can not be taken into the Salt Mine? 

Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises. We recommend leaving your luggage in your car if possible.  

Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises. 

Prams and push chairs may not be taken underground. Baby slings are available on loan.

How can I get to the "Heilstollen"?

The "Heilstollen" is inside the salt mine and is operated by "Heilstollen Berchtesgaden GmbH". Please follow this link.