Due to the spread of the SARS-CoV-2 virus, the following regulations apply immediately and until further notice to behaviour and hygiene during your visit to the Salt Mine.
1.1 These General Terms and Conditions shall apply upon payment of the entrance fee.
1.2 Access is only permitted with a valid entrance ticket.
1.3 Persons aged 13 and under may only enter if accompanied by a supervising adult.
Persons aged between 14 and 16 must show written permission from a parent or legal guardian upon entry (a signature will suffice). Groups of more than 4 young people aged between 14 and 16 must also be accompanied by a supervising adult.
1.4 Instructions from staff must be followed.
1.5 No animals of any kind may be brought into the Salt Mine.
1.6 Smoking is forbidden in all buildings and underground. Rubbish and cigarettes must be disposed of in the appropriate containers/ash trays in front of the buildings.
1.7 Visitors under the influence of mind-altering medication, drugs or under the influence of alcohol or who run riot will be excluded from access by supervising staff.
Parking on the premises is only permitted in the indicated visitor parking spaces. Please ensure that any pets in cars are not exposed to the sun for the duration of the visit.
3.1 Hats, sticks (including Nordic walking poles), umbrellas, rucksacks, baby carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers in the Visitors’ Centre. No liability is undertaken for any of these items.
3.2 Lockers are provided for valuables. No liability is undertaken for any of these items.
3.3 Pushchairs may not be taken underground. A small number of front-facing baby carriers are available to borrow.
4.1 For safety reasons, during the guided tour all visitors must wear the clothing provided by the Mine which can be put on over normal clothing in the changing room. Visitors must ensure that they return the special clothing provided. The Velcro fastener on the trousers must be closed, especially in the case of children.
4.2 Supervising staff must be informed of any damage to the specially provided clothing, including damage occurring during the visit, before leaving the premises.
5.1 The time of admission to the cloakroom for entry is noted on the entrance ticket. A maximum of 55 adults may board the train. For school groups of students under 12 years old, a maximum of 65 students may board the train.
5.2 Persons who push forward in the queue, board the train without authorisation or generally violate the safety regulations may be excluded from entry to the Mine or be assigned to a later tour. In this event, there will be no entitlement to reimbursement of the entry fee.
Due to the special conditions below ground, disabled persons or those with limited mobility will only be accepted on tours if accompanied by two adults. Accompanying persons must be able to remove the person from the tour area, in the event of a problem. Supervising staff may refuse access if it is apparent that the tour could pose an increased risk to the person. In this event, the entry fee paid will be refunded and signed for by a member of supervising staff (also the entry fee paid by the accompanying person if they are unable to continue with their visit).
Persons with claustrophobia may unfortunately not visit the Berchtesgaden Salt Mine for their own safety.
8.1 During the guided tour, all instructions from supervising staff must be followed.
8.2 It is essential to remain with the group at all times and never to wander off independently during the tour. If a visitor is unable to continue with the tour, they must inform the tour guide who will then ensure the visitor is collected.
8.3 During entry and exit on the mine train, visitors must keep their feet on the footboards of the vehicle and must not extend their arms or legs out of the vehicle. They must also remain seated and must not jump from the train while it is moving.
Visitors may only leave the train when they are specifically requested to do so by the guide.
8.4 The guide will explain how to proceed on the slide. These instructions must be followed. In addition, safety films with the correct procedure for the slide are shown in the cloakroom area and on the first slide.
8.5 It is assumed that all persons using the slide are physically able to do so, and each visitor shall take responsibility for this. Visitors who do not wish to use the slide may use the alternative means of descent to the slide (route / steps with handrail).
8.6 Parents (or guardians) are solely responsible for assessing whether their child or the child in their care is capable of using the slide. If the guide has any concerns in this regard, the child may be excluded from using the slide.
8.7 The safety of visitors is paramount. Thus, guides may deny access to the slide at their own discretion if there are safety concerns.
8.8 For the raft ride across the salt lake, visitors must not go beyond the barrier. They must also not swing on the raft, stand on the seats or move around during the trip.
8.9 Barriers may only be opened by the guide.
8.10 All lifts and technical equipment may only be used by the guide. This also applies to ascending and descending by lift and boarding and leaving the mine train.
8.11 It is forbidden to touch and activate all operational equipment or exhibits.
8.12 Access to the entrance and departure platforms is also forbidden, and visitors may also not linger on the platforms.
9.1 Photography is forbidden for safety reasons for the duration of the guided tour through the Salt Mine and on the ascent to board the train (risk of falling, injuring other visitors). Photography is permitted in front of the entrance building if this does not impact on operational safety and public transport. Staff at the Salt Mine (guides, supervisors, cloakroom personnel, cashier personnel) may only be photographed with their specific consent (data protection).
9.2 Visitors shall consent to be photographed on the ascent to the train and on the first slide. These photos may be purchased at the end of the tour. If the photos are not purchased, they are destroyed.
9.3 Video surveillance
Video cameras are installed for safety reasons at various locations in the Salt Mine, and video recordings are stored for a certain period of time. All valid data protection provisions are complied with.
The liability of the Salt Mine and persons contracted by it is limited to the extent that the Salt Mine shall be liable:
1) for the full amount of damages only in cases of wilful intent or gross negligence of its organs or executive employees,
2) to the extent of any negligent violation of basic contractual obligations,
3) outside such obligations to the extent of wilful intent or gross negligence of simple vicarious agents,
4) the Salt Mine shall be liable in cases 2 and 3 only for the amount of compensation for typically foreseeable damage.
The liability restrictions in no. 9 shall not apply in so far as injury to life, limb or health is concerned.