1.1 These terms and conditions shall apply on payment of the admission price.
1.2 Access is only permitted with a valid admission ticket.
1.3 Persons up to 14 years of age may only have access when accompanied by a supervising adult.
1.4 All instructions issued by staff must be followed.
1.5 No pets of any kind are permitted access.
1.6 Smoking is forbidden in all buildings and underground. All rubbish and cigarettes must be deposited in the containers/ash trays provided.
1.7 Visitors who are under the influence of medication, drugs or alcohol will be excluded from entry by supervising staff.
Parking on the site is only permitted on the designated visitor parking spaces. Please make absolutely sure than any pets you bring with you are not exposed to the sun whilst in the car.
3.1 Hat, sticks, umbrellas, rucksacks, baby back carriers and other containers and bulky items may not be taken underground. They may be stored in the lockers at the Visitors’ Centre. No liability will be accepted for any items brought on to the premises.
3.2 Lockers are available to store valuables. No liability will be accepted for any items brought on to the premises.
3.3 Prams and push chairs may not be taken underground. Baby slings are available on loan.
4.1 For safety reasons, all visitors must wear the special mine clothing during the guided tour of the mine. This can be worn over normal clothing in the changing room. Visitors must return this special clothing in good condition.
4.2 Any damage or losses of both the special mine clothing and visitors’ own clothing must be reported to the supervisory staff before leaving the premises.
5.1 The changing time and the departure time for entering the mine are indicated on the entrance tickets. A maximum of 55 adults can travel on the train. For groups of school children aged under 12, a maximum of 65 pupils may travel on the train.
5.2 Persons who jump the queue, board the train without authorisation or generally breach the safety regulations may be excluded from access to the mine or assigned to a later tour. In this event, the entry fee will not be reimbursed.
Due to the special conditions underground, persons with disabilities or mobility restrictions may only be granted access if they are accompanied by two adults. If a problem arises, these accompanying adults must be ready to leave the mine with the person in difficulties. Supervisors may deny access if it is apparent that entering the mine would result in an increased risk to the person concerned. In this event the entry fee will be reimbursed with the supervisor’s signature (also the entry fee paid by the accompanying persons, where relevant, if those persons also miss the visit.)
7.1 During the guided tour, it is essential to follow the instructions of the supervising staff.
7.2 It is essential for visitors to remain with their group, and they must not walk around independently when they are underground. If a visitor is unable to continue with the tour, he must notify the visitors’ guide who will call somebody to collect him.
7.3 During the train journeys to and from the mine, visitors should ensure that their feet remain on the foot boards at all times and should not extend their arms and legs in a sideways direction. Nobody should stand up or leave the train during the journey. Visitors are only permitted to leave the train if they are specifically requested to do so by the guide.
7.4 Before visitors use the slide, the guide will explain the correct sliding procedure. All instructions must be followed.
7.5 It is assumed that all visitors using the slide are physically able to do so, and all users are responsible for evaluating their own suitability. Those who do not wish to use the slide may use the alternative descent route adjacent to the slide (path / steps).
7.6 It is the sole responsibility of parents (or guardians) to evaluate whether the slide is appropriate for their child or the child they are supervising. If the visitors’ guide has any concerns, he may exclude the child from the child.
7.7 The security of visitors is our priority. Thus, if there are safety concerns, the guide may thus forbid access to the slide at his own discretion.
7.8 During the raft ride over/on the salt lake, visitors may not climb over the barrier. Swinging on the raft, standing on the seats or walking around during the trip is forbidden.
7.9 Barriers may only be opened by the guide.
7.10 All lifts and technical equipment are only to be /operated by the guide. This also applies when entering and leaving the lift and when boarding and leaving the miners’ train.
7.11 Touching and activating any operating equipment is forbidden.
7.12 It is strictly forbidden to enter and linger on the access and departure platform(s) and on the platforms that are part of the mine tour.
8.1 Photography is forbidden throughout the tour of the salt mine and at the point of ascent to board the mine train. Photography outdoors is only permitted if it does not impact operational safety and traffic.
8.2 Visitors shall agree to being photographed at the point of ascent to board the mine train and at the first slide. There is the option of purchasing these photographs at the end of the tour. If the photographs are not purchased, they will be destroyed. CCTV cameras are installed at various points in the mine for security purposes, where signs are indicated and are stored for a certain period of time. The relevant data protection requirements are observed.
The liability of the Salt Mine and persons employed by it is limited to the extent that the Salt Mine is liable:
1) for the full amount of damages, only in the event of wilful intent or gross negligence on the part of its bodies or managing staff;
2) to the extent of each culpable breach of essential contractual obligations;
3) beyond such obligations in the event of wilful intent and gross negligence on the part of ordinary assistants;
4) The Salt Mine is liable in cases 2 and 3, only on payment of typically foreseeable damages
The liability restrictions in no. 9 do not apply in cases of injuries to life and limb.